FREQUENTLY ASKED QUESTIONS
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Shipping times
Free shipping over $50.00 USD**
For orders to the USA: 3-8 business days
For orders outside the USA: 10-30 business days
General shipping policy
- Orders are shipped from the United States.
- Fast worldwide shipping*
Once the parcel is being processed by the shipping company, you will receive an email with your tracking details. You can use the link in the email to review the status of your order and find the estimated delivery date. Kindly note that the tracking details take a few hours to be activated by the shipping company.
Important information:
You cannot change your address or cancel / modify your order once placed due to our automated fulfillment. If you notice any mistakes in your address, please contact our customer support.
- Deliveries are only made from Monday to Saturday.
Taxes & duties
Local import and / or custom duties might be levied by your government. All duties and/or taxes are the responsibility of the customer and are not covered by Stradarte, nor are they included in the order total. Any applicable fees will be due upon delivery. If you want certainty about your country's duties and taxes, we recommend that you contact your local customs bureau directly.
Order cancellation / modification
Once you have received an email confirming your order, it is no longer possible to modify your order or address details. We work with an automated fulfillment partner. In order to ensure speedy delivery, orders are prepared almost instantly.
In case you have entered a mistake in your address details, please contact our customer support.